Yes - we offer worldwide shipping for all orders.

Orders are usually dispatched within 7 days.

Most destinations receive their parcels within 10 business days, depending on local customs and carrier schedules.

Yes. Free global shipping is included with every order, no minimum required.

Absolutely. Once your package is shipped, you’ll receive a tracking number via email so you can follow its journey in real time.

Each Art Jad piece is crafted by hand with precious materials and individual care.

Because every jade, crystal, and gemstone creation is unique, we do not accept returns or exchanges unless the item arrives damaged or defective.

In such cases, please contact us within 7 days of receipt and include photos of the item so we can assist you promptly.

As every Art Jad piece is one-of-a-kind and made with natural materials, exchanges are not available once the order is confirmed.

We encourage you to contact us before purchase if you have any questions about sizing, material, or energy alignment - our team is happy to guide you.

If your item arrives damaged due to shipping or craftsmanship, please email info@artjad.com within 7 days of delivery.

Our team will assess the issue and provide detailed instructions for return or repair.

Please note that return shipping costs and import duties are the responsibility of the customer.

Bespoke and made-to-order pieces are created exclusively for you and are therefore non-returnable and non-refundable.

Art Jad pieces are crafted from a curated selection of natural Type A jadeite, nephrite jade, and lab-grown diamonds and gemstones.

Each stone is chosen for its purity, balance, and spiritual resonance — expressing our philosophy of Lingqi, the unseen life force within every creation.

Our jadeite is sourced from Myanmar (Burma).

We also work with two kinds of natural nephrite jade - green nephrite from Qinghai, China, and white nephrite from Russia - each valued for its unique tone and energy.

Yes. All jadeite and jade pieces include an official authenticity certificate confirming they are 100% natural Type A jade.

For lab-grown diamonds and gemstones, we can provide IGI or GIA certification upon request.

Please allow an additional 7 days for certification processing after purchase, and contact our team at info@artjad.com to arrange it.

Every Art Jad jadeite and jade piece has been professionally tested and certified to ensure authenticity.

We guarantee that all jade used in our creations is natural, untreated Type A jade, with no artificial enhancements — a promise that honors both nature and craft.

Yes. Every Art Jad creation is entirely handmade, shaped and polished through a delicate, time-honored process. Each piece carries the warmth of the artisan’s hands and the individuality of the stone itself.

All Art Jad pieces are designed and hand-finished in Chengdu, China - a city known for its balance of artistry, craftsmanship, and quiet beauty, and Chengdu is also known is the hometown of Panda. Chengdu has the largest panda base in the world.

Bespoke creations usually require around two weeks after the design is confirmed, depending on the complexity and materials involved.

Lingqi (灵气) means the living spirit that exists in all things.

We believe that every stone holds its own energy, and our role as artisans is not to impose form, but to reveal the spirit already within.

All Art Jad pieces are crafted with 18K gold and natural gemstones.

Gold is a soft and warm metal, so light scratches or oxidation may occur over time - this is natural.

We offer complimentary lifetime polishing and cleaning services to help restore brilliance whenever needed.

When wearing jade jewelry, please avoid strong pulling or friction to keep your piece in perfect condition.

Yes, natural jade can be worn daily - in fact, contact with the skin helps it stay lustrous.

However, avoid sudden impact, exposure to extreme heat or cold, and contact with chemicals such as perfumes, detergents, or steam.

Store your jewelry separately in a soft cloth or plastic-sealed pouch to avoid scratches.

Do not soak jade in hot water or leave it in humid places.

For long-term storage, keep pieces away from direct sunlight and heat.

Avoid exposure to chemicals, saltwater, oils, or cosmetics, as these may dull the surface over time.

Remove your jewelry before swimming, bathing, or vigorous activity.

Each gemstone has a different hardness, so handle with care and store separately to prevent friction.

Yes, please contact our team from here.

Yes. We can adapt an existing Art Jad design to your preferred gemstone, material, or size, while preserving the original craftsmanship and spirit.

Yes, we welcome heirloom redesign projects.

You can send us your jade, gemstone, or family piece, and we will thoughtfully transform it into a new creation — keeping its story alive while giving it a modern form.

Once the design is confirmed, a bespoke piece usually takes about two weeks to complete, depending on its complexity and materials.